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Sponsors & Exhibitors - 2020 Annual Conference

COVID-19 Updates

NMAHHC COVID-19 Update (Updated 3/31/20 at 9:30 am)


Members Only - Bi-Weekly Check-In Recordings (Login Required)


CDC COVID-19 Self Screener

NMDOH COVID-19 Self Screener

NMDOH COVID-19 Test Results


New Mexico Department of Health Information

NM Department of Health (NMDOH) is currently staffing a Coronavirus Health Information Hotline at 1-855-600-3453.

If you have a possible COVID-19, call  505-827-0006, the same number you use to report influenza. An epidemiologist will work with you to get the specimen collected. That will be sent for testing, and you will be notified as soon as the results come back.There is no cost for the test through the state scientific lab.

You also need to report any cases to the NM Division of Health Improvement at (800) 752-8649, or by fax at (888) 576-0012, or by email, You may also complete online at

In the event of a critical shortage of Personal Protective Equipment (less than 10 of any item) please contact NMDOH-BHEM PPE Task Force by email or call 505-476-8284. Providers are also encouraged to make 308 requests for PPR through EMResources. If your agency does not have access to or needs additional users for EMResources please complete an EMResource request form and send back to 


Resource Links:

WHO: Coronavirus disease (COVID-19) technical guidance

CDC: Coronavirus Disease 2019 (COVID-19)

ASPR Tracie Home Based Healthcare and Hospice Resources

NAHC Coronavirus Update

New Mexico Department of Health

NM Human Services Department Letter of Direction

Coronavirus Patient Guide

Coronavirus Caregiver Guide

COVID-19 Assessment Information (sample from WA)

Bureau of Health Emergency Department Operations Centers

NM Statewide Emergency Managers





Medicare Fee-for-Service Response to COVID-19

Interim Guidance for Implementing Home Care of People not Requiring Hospitalization for COVID-19

Discontinuation of Home Isolation for Persons with COVID-19 (March 16)

Interim Infection Prevention and Control Recommendations for Patients with Suspected or Confirmed COVID-19 in Healthcare setting

Guidance for Infection Control and Prevention Concerning Coronavirus Disease 2019 (COVID-19) in Home Health Agencies (March 20)

CMS Guidelines for Infection Control & Prevention Coronavirus in by Hospice Agencies (March 9)  

CMS Guidelines for Infection Control and Prevention of Coronavirus in Nursing Homes (March 13)

Interim Guidance for Implementing Home Care of People Not Requiring Hospitalization for COVID-19

NMDOH Testing criteria for COVID-19 (March 13)

NMDOH Guidance Regarding Viral Collection Kits & Processing COVID

NEJM Procedure: Collection of Nasopharyngeal Specimens with the Swab Technique

CMS Telehealth Coverage Announcement

List N: Disinfectants for Use Against SARS-CoV-2

Guidance for use of Certain Industrial Respirators by Health Care Personnel

DDSD Waiver Providers & Stakeholders COVID-19 Response (Memo #2)

Healthcare Professionals Returning from Travel Outside of New Mexico (March 22)

In-Home Provider COVID Testing Algorithm

In-Home Caregiver Screening Flow Chart

SNF Provider COVID Testing Algorithm

CMS Suspension of Survey Activities

Caregiver Guidance for COVID-19 Patients

Expansion of the Accelerated & Advance Payments Programs for Providers & Suppliers During COVID-19


Insurance Resources:

Blue Cross Blue Shield

Presbyterian Provider Resources for COVID-19

Palmetto GBA COVID Resource

True Health Billing Telehealth Services

NM Medicaid COVID-19 Page


Personal Protective Equipment:

As we all recognize, supplies of personal protective equipment (PPE) such as gloves, gowns, masks, etc. are currently seeing shortages across the country, and the global demand for PPE is rising due to the outbreak of the COVID-19 virus, and shortages are happening. Conserving PPE is essential to helping prepare.

  • Staff caring for patients in isolation precautions should only include the minimum number of individuals necessary for ensuring proper patient care. 
  • Only those staff need to wear the appropriate PPE. 
  • Methods to help conserve the supply of N95 respirators for use when clinically needed, would be limiting annual respirator fit testing, and restricting N95 use to those that have been fit tested. Others can wear surgical/procedure masks. See resources below.
  • Gowns should only be used with suspected or known isolation patients. 
  • Surgical masks should be placed on any suspected or known isolation patients.

In the event of a critical shortage (less than 10 of any item) call: 505-476-8284

Guidance Regarding Personal Protective Equipment Conservation

CDC Strategies for Optimizing the Supply of N95 Respirators

NIOSH Recommendations for Extended Use and in Healthcare Settings Limited Reuse of N95 Filtering Facepiece Respirators

N95 Reuse

PPE N95 Reuse

N95 vs N100

Sequence for Donning PPE

Guidance for Donning/Doffing PPE (YouTube)

CDC Guidelines On PPE:


CDC Guidance On Infection Control:

Interim Infection Prevention & Control Recommendation for Patients with Suspected or Confirmed COVID-19 in Healthcare Settings

Optimizing the Supply of Eye Protection

Strategies for Optimizing the Supply of Facemasks

Strategies for Optimizing the Supply of N95 Respirators


Additional Resources:

Employment FAQ for Home Care Providers

COVID-19 Home Care Hospice Checklist (Updated 3/16/20)

Recording: COVID-19 The Impact on Home Care and Hospice (Available on 3/16)

Helpful Posters about Sanitizing & Precautions

State expands child care eligibility for health providers

COVID-19 Information in American Sign Language

Access & Functional Needs Resources

The New Mexico Aging & Long-Term Services Department is asking anyone who is a senior or an adult with a disability who cannot access groceries to please call 1-800-432-2080. Leave a message with name, telephone number, and the city/town they reside in. They will be in contact with the person within 2 hours or sooner. 

National Alzheimer Association: toll-free helpline (866-232-8484) is open seven days a week and staffed entirely by licensed social workers who are trained in dementia care.

For non-medical issues such as questions about the impact of school closures and job issues a new Coronavirus Information Hotline has been set up at 1-833-551-0518 and visit for more information.  

PNM is temporarily suspending disconnections for non-payment due to Covid-19. Learn more

Comcast is offering free WiFi hotspots, unlimited data, and is waiving late fees during Covid-19. Learn more

AT&T is suspending broadband data caps and overage fees for home internet customers. Learn more

Beginning Saturday, March 28, all ABQ Ride and Sun Van service will operate on a Saturday schedule for the foreseeable future. ART service will be temporarily suspended. More details.

Businesses with employees who may need to apply for unemployment should look at:

Information for Workers Affected by COVID-19

New Mexico Workforce Solutions video

State of New Mexico: Information For Individuals Experiencing Financial Hardship



Nursing Homes Should Limit Most Visitor to Prevent Potential Spread of COVID-19

Coronavirus Testing Now Available at Balloon Fiesta Park     

Congress Passes Coronavirus Funding Bill (NAHC Sign In Required)

Avoiding Panic, Educating Staff Keys to Surviving Coronavirus Scare

Hospices Gear Up to Face COVID-19

Senate approves $8.3 billion total coronavirus response package

Paid Sick Leave: Who gets it during the coronavirus outbreak (Washington Post)

Labor & Employment Advisory: Employee Leave Requirements Under the Families First Coronavirus Response Act

NAHC: Home Care and Hospice Employees are Exempt Providers Under FFCRA

NAHC Seeks Clarity on Paid Sick Leave for Home Health

HHCN Poll: 31% of Home Based Care Providers Have Been Affected by COVID-19

Crowded Cities and lonely country: See your county's hospital bed capacity

Are There Alternatives to Hospital Care for COVID-19 Patients?

One map shows how many coronavirus tests each US state has done so far

House Passes CARES Act, Fast Forwarding Home Health Care Innovation Beyond COVID-19


Testing Sites:



  • REMINDER: Presbyterian testing location at Balloon Fiesta Park is open from 9am to 7pm. More details



  • In an effort to further safeguard their community and prevent potential exposure of patients presenting with COVID-19 symptoms, Lovelace Medical Center has established a designated Emergency Department treatment area for patients experiencing respiratory distress or symptoms.  This treatment area will begin today, March 25.
  • Patients experiencing respiratory symptoms will enter the Emergency Department through the standard entrance on the east side of the building where they will be prescreened for risk factors and symptoms. A patient identified as having respiratory symptoms will then be escorted to the dedicated treatment area. EMS and patient transport teams will follow their current process and be directed to the appropriate patient treatment area for transition of care.
  • If you have any questions or concerns, please contact Glenn Swanson, ED director, at 505.727.1018.


  • REMINDER: All three testing sites (Tramway, Journal Center, and Rio Rancho). See hours below:
    • Journal Center (5150 Journal Center Blvd NE) – 7 am – 7 pm, 7 days a week
    • Tramway (13701 Encantado Rd. NE) – 8 am – 5 pm, Mon-Fri only
    • Rio Rancho (1721 Rio Rancho Blvd NE) – 8 am – 5 pm, Mon-Fri only


  • TriCore reference laboratories urges the public to be patient as they await test results. TriCore is delivering a 5-day turnaround time for tests and is urging those awaiting tests to self-quarantine until tests results are available. More information here


Health Protocols

According to the Centers for Disease Control and Prevention (CDC), there is currently no vaccine to prevent COVID-19. The best way to prevent illness is to avoid being exposed to this virus. The CDC recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
  • Follow CDC’s recommendations for using a facemask (facemasks are only needed for those who show symptoms of coronavirus).
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
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